Working Hours at Openreach | Indeed.com When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Is there an Openreach Engineer in the house? - Page 1 - Jobs He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. BT on Twitter: "@katenoblett The engineers work for Openreach not us View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. A specific time cannot be given and access must be available for the entire slot. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. If this happens we'll text you, call you, or send you an email to arrange another appointment. Well arrange a convenient appointment when both you and the engineer are available. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Normal for Openreach is 5 days a week 7.12hours a day. Asked 22 May 2022 Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. We also use third-party cookies that help us analyze and understand how you use this website. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & BT Openreach was established in 2006 . He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Their service has stopped working and it is not fully fixed after two full working days. Compiled by Patrick Collinson. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". What's the least amount of exercise we can get away with? I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Include an address and phone number. I have a line fault that needs to be fixed. I could not recommend working for BT Openreach at all. Some advice for working as a Civil Engineer with Openreach The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . The Communication Workers Union (CWU),. Working at Openreach: Employee Reviews | Indeed.com Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on on Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Youll be sent a new hub, so keep it somewhere handy. and. . @bt_uk. 22h. I saw one at a cabinet last Sunday afternoon. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Contact Us | Openreach Russian minister laughed at for Ukraine war claims. The BBC is not responsible for the content of external sites. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. How quickly can I get Fibre to the Premises (FTTP) installed? This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). First, Openreach will send an engineer to assess how much work is needed. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. . I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 on BT Openreach SFI2 Engineer Visits. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. business and public sector, Media BT on Twitter: "@richthestag I've checked with Openreach and they've However, you may visit "Cookie Settings" to provide a controlled consent. Complex Engineering Reception and Triage. @richthestag. Faulty equipment like a telephone or router not covered by a maintenance contract. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Work programme gives an insight into life as an Openreach engineer An engineer visit is requested, and no fault is found. These cookies ensure basic functionalities and security features of the website, anonymously. Noisy faults often dont show up on a line test result. Do I have to pay for this visit? Automatic compensation: What you need to know - Ofcom An engineer will install an ONT at your premises to connect to the nearby fibre cable. 30-03-2021 Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . on Can Nigeria's election result be overturned? They'll aim to do this within 5 working days of you placing your order. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Amount of compensation. I think Openreach work 7 days a week, and on bank holidays. Account and billing. Clear a path to the main telephone socket, if you have one. Paul Clark at Bt Openreach That's usually four or five days a week between Monday and Sunday. Accept cookies to experience the full functionality of this page. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. The fault isnt due to fair wear and tear. Work programme gives an insight into life as an Openreach engineer. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. I interviewed at Openreach (London, England) in Sep 2020. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. . The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Monday 9th June 2014. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . It was reported a yesterday (I think). The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. The live chat person wasn't at all helpful and actually closed the chat without resolution. Just click on. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. We use cookies to optimize the website, no personal information is stored. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? When you report a fault, we try and assess whether therell be a charge or not. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. When you contacted BT, it said it had not booked that engineer and did not know about the work. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. If installing your FTTP needs Excess Construction Charges, well let you know before starting work.