My spouse, relative, or close friend needs help managing their registered Clipper card. EMC Tickets submitted for refund must have been purchased by cash or debit card. The check may take 4-6 weeks. There is a 50 cent surcharge per trip for paper tickets. Clipper is committed to protecting your privacy. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T341f& Be sure to review the paper ticket fare chart at the station. EMC endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. EMC Many of the cards have about $50 on them, but a couple have about $200. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream How can I manage the account on their behalf? You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. /Tx BMC How would you improve Clipper? Learn more about Clipper on your phone. For three bucks, just consider it a cheap souvenir. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). /Tx BMC With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. EMC Left and right arrows move across top level links and expand / close menus in sub levels. Clipper cards will hold a maximum of $300. H*2T0T3415Rf& /Tx BMC E\\y\F@B.THH!*o* E\i\\ These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Warriors Ferry / Chase Center Service BARTs Treasury Department will then process the refund. EMC You can add value, see what's on your card, and see recent transactions. Skip the side navigation menu and go to the main content. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. A: Many others are praying, as well. Here's what you need to know. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). EMC EMC Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Transit pass . Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Unfortunately, the Clipper Card doesn't allow that. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. All rights reserved. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. /Tx BMC If you ever lose your card, well replace it and restore your value for a $3 fee. H*2T0T341f& Latest Clipper News Never miss Clipper news! So take your balance down to $1.50. E\i\\ " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. The Go Pass is also available to graduate students until December 31,2022*. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. I only pray theyre still there. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Min of $5. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). However, each Go Pass user will only get two replacements per calendar year. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. If your card is registered, contact us so we can block your card from further use. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. You can add value, see what's on your card, and see recent transactions. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. The other option is a refund. 0.749023 g And my Oyster card. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. BART will refund tickets with a remaining value greater than $1.00. If you forget to tag on and/or off, you will be subject to citation. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Fares are for one-way travel. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. /Tx BMC about the future of clipper (external link). If this happens at any time, please call Clipper at 877.878.8883 for a refund. EMC Any suggestions, or is this another way for a government-backed agency to abscond with my money? Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. PDF Defective Card Form QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> PDF Clipper Cancellation Form Learn more about Clipper on your phone. Choose to stay logged in or to log out. EMC /Tx BMC Visit the Go Pass eligibility page for more information. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. /Tx BMC Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. How can I cancel my card and get a refund? 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What can I do with an online Clipper account? EMC endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. EMC The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Only registered Clipper cards, are available for refunds. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. What do you recommend for getting this resolved? Learn more about our privacy policy. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Due to observed delivery issues this is a less secure option. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. For faster replacement, you also can pick up your replacement card at an in-person service location. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. It is available for free to eligible university, and hospital employees. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Log in to your profile to sign up for occasional updates. 2020, Metropolitan Transportation Commission. Refunds are subject to the fees in Section 10. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. /Tx BMC Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Go Pass Clipper Transition FAQ | Stanford Transportation The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Opens in new window. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. For faster replacement, you also can pick up your replacement card at an in-person service location. 0.749023 g If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Your session is about to expire due to inactivity. No service to Chase Center atthis time,stay tuned for updates. Paper tickets balances cannot be transferred onto a Clipper card. I dont think you can get back the basic Suica fee either. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. If your card is registered, contact us so we can block your card from further use. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream The site navigation utilizes arrow, enter, escape, and space bar key commands. /Tx BMC Visit our VTA Smart Pass page for more information. Clipper saves money. Add value, set up autoload, and check your balance! More riders tell of disappearing Clipper card balances Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Pay With /Tx BMC Up and Down arrows will open main level menus and toggle through sub tier links. BART to stop selling all discounted magnetic tickets on December 31 for more info). EMC A: No. So we just kept our Suica as well as our Icocaused in the Kansai. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. /Tx BMC `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. EMC 0 0 10.1455 10.364 re Prior to that he was an assistant sports editor at the paper from 1984-1987. Registering your card protects your card balance and allows you to set up an online account. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream I think you can add value as needed to exit a station, if your balance is insufficient for the journey. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. All Access Digital offer for just 99 cents! Get Morning Report and other email newsletters. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Then take a long joy ride on Caltrains. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Getting dinner in Oakland this Fridaywill I get robbed? ClipperCard | Salem State University And Metro card. Pay With endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Clipper said they didnt have money in their accounts. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream o Visa . Pay With If you cannot tag your card successfully, try on another device. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. No service to Chase Center atthis time,stay tuned for updates. No. Account Management | Clipper All rights reserved. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Refund will be given as Returns shipping; 14 days: Money Back: . Pay it forward. Opens in new window. But nobody did. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Someone else may be able to use it. 0.749023 g H*2T0T341f& Is it possible to withdraw the cash balance from a Clipper Card - Quora EMC Learn More about the future of clipper (external link). Phone. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. For details about how to apply for a refund, download theClipper Cancellation Form. For more information, call the BART Treasury at (510) 464-6841. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page.