Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . 'You're stealing my money': StubHub leaves customers feeling screwed Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. StubHub To Refund Canceled Events After Pandemic Complaints But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. A California class-action lawsuit has been filed against the ticketing site StubHub. And the seats they offered were listed for $30 less than the ones I purchased. The reasoning is due to the financial impact form coronavirus. StubHub to refund canceled events after pandemic complaints Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. I am disputing through PayPal. Save my name, email, and website in this browser for the next time I comment. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. It is ridiculous. Shortly after, in May, StubHub . Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Never again StubHub. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. In response, he received a refund in the form of a coupon worth 120% of the original price. Sign up for ClassAction.orgs newsletter here. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . I patiently called Stubhub over multiple phone calls and followed all of their instructions. Come to find I was charged $300 from my bank account. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. 01-21-2022 10:07 AM. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Id like my money back! McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Unsubscribe at any time. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. There is a chance that StubHub will settle the case in the future. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. StubHub has not responded to the lawsuit. If you sell on Stubhub they will waive the sellers fee. Class Action Lawsuit Against StubHub - LAW LID Privacy Policy | A California state court authorized the notice. Thank you, you have successfully subscribed to our newsletter! It is the world's largest ticket marketplace. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . All Rights Reserved. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. According to the complaint, such was the case until the coronavirus pandemic became the new reality. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Still no luck. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. So Farley filed a credit card dispute against them, and won back his $600. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. The NHLs suspension caused a spike in the number of e-tickets sold. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Top Class Actions is a legal news source I was a part of this fiascoplease add me. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Entertainment industries have seen every event canceled or postponed for a foreseeable future. Please add me to this class action against STUB HUB. Should You Become a Constitutional Lawyer? This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. FALSE. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. I am not good at technology. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Solved: adele show refund - StubHub Community A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Required fields are marked *. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Moreover, the company will be forced to refund its customers. All rights reserved. But these are unprecedented times.. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews I went thru proper channels and they lied about refund. StubHub facing class-action lawsuit after changing refund policy amid Print. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Not at all a criminal case. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. StubHub went a step further and simply halted cash refunds altogether. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. The first person I spoke with said that the tickets had been sent. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. I chose CC. I tried contacting support and I kept getting the same response. Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo The news comes just over a week after ticket resale sites began requesting corporate bailouts. The company is accused of failing to resolve complaints from tens of thousands of customers. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Do You Have to Pay Taxes on Lawsuit Settlement Money? For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. All Rights Reserved. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. StubHub is represented by McDermott Will & Emery LLP. For Daddario, that price was $6,200. It was also worth 120% of the original order price. He was offered a coupon that was worth 120% of the original price. StubHub Hit With $5 Million Class Action Lawsuit - Yahoo! However, you've agreed to the terms and conditions of Stubhubs sale policy. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. I am not paying for this $500 nonsense. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com Still have tickets to the cancellation. The company then changed its policy to cover these situations. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. StubHub Refund Class Action Lawsuit - Gibbs Law Group Unsubscribe easily. The Court in charge of this case still has to decide whether to approve the Settlement. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. ADD ME PLEASE! I was told the offer for alternative tickets was the only offer that would be made other than a refund. Please add me. Their customer service is useless and brain dead. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. Add me too please! Did StubHub's changed ticket refund policy violate Mass. law? The coupon, of course, expired in 12 months. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Despite the alleged deception, the company's policies did not reflect the actual . BOSTON . I may or may not be able to make use of rescheduled games as in the Nets- Denver game. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. Our content is intended to be used for general information purposes only. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. I only hear that events will be cancelled if there are not enough performers. It also asked for a reinstatement of the pre-March 20 refund policy. Looking for a class action lawsuit in Nebraska. Mobile app: StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern