buyer says i sent wrong item buyer says i sent wrong item

I did buy the shipping label through ebay. 06:44 AM Say that the GSP mixed up the package, and sent somebody else's package to your buyer. It is a site to get quality at the best price and sometimes I make 50 cents. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Did you include the reference number on the label? Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. I sold 4 of the same items. An option to dispute the refund and report the buyer will appear. I guess it depends on whether the item they are sending back is worth paying the shipping on. I really feel like I am not getting any protection from scammer buyers on eBay. Please Help! If they do then you have to either refund or call eBay and try to make your case. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Ask if they want you to dispose of it or return it to them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. I think most first-time eBay buyers create their account the same day they place their first order. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. It's so unfair to write eBay sellers off like a bunch of cheap scammers. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. When you issue a refund to the buyer They'll be refunded through their original payment method. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Yes it would be a pain. So Im hoping he doesnt return anything. Should I contact the postal service? I have had my hosting company check everything their end and they say all is correct and working ok. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Made sure we sent all images to amazon as it was within 30 days of purchase. Update 2: So my next step was to file claim with UPS. Once payment is confirmed you ship it promptly. Select Order Not as Described. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. to fight them over this and go to the Phillippines is beyond annoying. 26-05-2020 In order for it to work, sellers must provide proof of item delivery. Always think like a big retailer. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If they did, I don't know how they'd be able to verify. 2) Buyer most likely will open SNAD return request. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. A collectable which I still have. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. I swear. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. It was already on the way. He sent photo of item receivedit is not the item i sent. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. on The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. 26-05-2020 26-05-2020 Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! Offer to send the copied forms to an ebay chat rep. They then go to Etsy and order the item from me at full price using a suspect credit card number. Supervisor told me to hold up on Police report and wait for UPS to step in. This was shipped by Global Shipping Program. I did all of this. I only sell local, mainly to avoid hassle. They also have to protect their buyers from fraudulent sellers. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Theyll tell you to file a report with the police and then wash their hands of the matter. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. This time, I accidentally sent an ebay buyer the wrong item. Create an account to follow your favorite communities and start taking part in conversations. Those are not indicative of any scam. Cookie Notice In most cases, the refund takes 3 to 5 business days to process. Can Usps Tracking Be WrongPost Office have such a horrible . Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. New replies are no longer allowed. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. His failure to reply to me or send pictures until after Case was decided on his favor was strange. And while I'll be cordial, it doesn't bode well. Good for you. 26-05-2020 I sent a seller an offer on an item and she accepted. A buyer from Europe orders at item and pays for it. Plus get a receipt from USPS. Exchanges and Replacements - Amazon Customer Service New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. They may even provide photos of the broken item. If not, fuck them and continue onto arbitration per their terms and conditions. Cheaper seller scam: Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Report the buyer. I think the label on top is Canada Post's label they put on once it enters their country. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. You purchased a specific quantity of an item, but received the wrong amount. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. The buyer could be lying. They readily cooperate with law enforcement. Yet fight is not over, lets see what happens next. The scammers will also ask for your PayPal email address. Am I supposed to follow up with Royal Mail or it is now his responsibility? The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls I recently had the same experience. If the shipped item was sold for under $750, delivery notification is adequate proof. 1.6K 17K views 1 year ago Every so often mistakes will happen. Both early political pieces. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. This is why I take photos of the item with the eBay paperwork. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I lost my appeal. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. on A buyer happily purchases your item. I'm based in the UK I had two items sell on the same day, both with InPost delivery. What happens on eBay when a buyer lies saying that they - Quora However, for large packages and certain types of express service, UPS is the cheaper . Usually it will say the name on the package signs for it even if the signature is someone else. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Help for buyers and sellers. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Report a buyer if you think they have acted illegally or fraudulently here. For more information, please see our I sold an item for $55 and they sent a return saying I didnt send the right item. Dispute the refund. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Is it possible they received it from another seller? I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. WARRANTY AND INFORMATION. All items are made out of High Quality fabric. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? There's usually another new label then. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Is it not possible to take pics of item A and still send B? I'm having an issue with something I purchased on Facebook Marketplace They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. The most common dispute for a scammer is the "not as described" dispute. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. There is so much scamming going on Ebay, Sellers dont have a chance. I'm not sure if Canada Post would put those on there?? what is beyond infinity most expensive car ticket. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. They will call the number you have on record for this account, so make sure that's correct before you start. Usps Signature Confirmation Signed By Someone ElseWhen all goes well Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. No they dont. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Disputing the chargeback can take a lot of time and hassle on your behalf. So unfair. did said person say they woud send you the motorcycle and the title and then you would have to pay? I agree. I asked for a picture from the buyer and it was some plastic item. Thank you sooo much for putting your story on here. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. The buyer confused me with another seller. ive had power sellers defraud me for a 50 cent lowes coupon. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. thanks to all for your help. How were you able to call eBay? Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Is eBay likely to refund the buyer? Buyer Protection - Mercari: Your Marketplace They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. For more information kindly send . If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Hey Im kind of new to mercari and Im really nervous. Thanks for the policy violation on your part eBay. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. 05:49 AM Buyers abusing "not as described" to force refund - PayPal Community The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Ebay problems: Buyer opened a return and sent back a different item Omg I JUST heard that same story!!!! Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? The status says the item was "Delivered to agent," so the item shows as delivered. Refunds and Returns - Mercari: Your Marketplace Its ok but I like the darker one you had in your listing. You would want your copy to be short and engaging, informative but not stiff. She may have forgotten she purchased this one as well but from you. The buyer will pay with a fraudulent check. He immediately cancels the order and requests a refund. The other thing that is suspect is their account was created the day they ordered the item. Read the feedback other have left for the person. . Solving problems with a PayPal purchase - PayPal Amazon Sent Wrong Item (What To Do, Exchange + Keeping) The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. I had to help my mom submit a dispute through eBay, as a buyer. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Buyer returned a different item, this is what it took to get ebay to I sell on Ebay myself. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Once they have the code, they disappear and make off with your gift card balance. Two moths ago, a parcel comes back. . NO Cash Refund for wrong purchased items. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Item compatibility is buyer s responsibility. Buyer wants to return, says i sent wrong item : r/Ebay Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Its unfair they side with the buyers all the time. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay The thing to remember is that these slip up were t. You are welcome to file claims and police reports. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. If so, it's definitely not a package I've sent out. E bay in many cases are making more profit than the sellers. I've only had to use these pics a few times but they save a lot of hassle. Its usually not a good idea to trade with accounts that have bad feedback. If they bring eBay into this, do I stand any chance at all? If you find an item on eBay that you think is fraudulent, report the listing directly. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. It is better to talk with them first before doing this. A buyer will offer to purchase your item and send a larger payment than required. Check out this video to understand how dimensional weight is measured when shipping. or the buyer? 09-10-2020 They should reassign the case to GSP, and it will disappear or be "resolved" on your account. The item is missing parts or features, and this was not disclosed. 11. There's no possible way I sent the wrong item so he's trying to scam me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Phone eBay and they said I should have tried harder. Press J to jump to the feed. It should not have. The buyer then tried to repeat that same scam several times. Record any serial numbers or unique codes. 09-10-2020 This is a type of blackmail. The scammer will ask for the victims gift card number to use as payment. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Listen to this weeks podcast to hear sourcing methods from a seller! Things like this happen. I also ask if you have me mixed up with another seller you've purchased from recently. I will report this to the post master. What if the buyer is not trying to rip you off but simply made a mistake? but it is really suspect that they created their eBay account the day they ordered my item. Attached is a picture of a side buckle and the package with address label.